Privacy Policy of Northwave Stream Studio
Effective Date: July 7, 2026
1. Introduction and Company Information
This Privacy Policy explains how Northwave Stream Studio ("Northwave Stream Studio", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information in connection with our streaming-studio business and related services in Canada.
We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Northwave Stream Studio
1201 W Hastings St, Vancouver, BC V6E 2E9, Canada
Email: [email protected]
Phone: +1 (604) 782-9468
2. Data Collection and Processing
We may collect and process the following categories of personal information, depending on how you interact with Northwave Stream Studio:
- Identification and contact information: name, email address, phone number, company name, billing address, and other contact details.
- Account and booking information: service requests, booking details, event schedules, preferences, and communications with us.
- Payment and transaction information: payment status, invoices, and limited billing details. We do not intentionally store full payment card details unless necessary and permitted through secure payment processors.
- Technical information: IP address, browser type, device identifiers, operating system, access times, log files, and website usage data.
- Audio, video, and image data: content recorded, streamed, produced, or transmitted through our studio services, where applicable and subject to contract terms and consent requirements.
- Communications: emails, messages, inquiries, feedback, and support requests.
- Marketing preferences: subscription choices, consent records, and communication preferences.
We generally collect personal information directly from you, but we may also receive information from authorized representatives, business partners, payment processors, analytics providers, or other third parties where permitted by law.
We limit collection to what is reasonable and necessary for the purposes identified in this Privacy Policy.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide, operate, and manage our streaming-studio services;
- to process bookings, contracts, payments, and invoices;
- to communicate with clients, vendors, and other users;
- to set up, support, and deliver live-streaming, recording, production, and related technical services;
- to personalize and improve our services, website, and customer experience;
- to maintain security, prevent fraud, and protect our systems and premises;
- to comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
- to manage business operations, internal reporting, and service quality;
- to send marketing communications where permitted and, where required, with your consent;
- to establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent.
Depending on the context, our processing may be based on one or more of the following grounds:
- Consent: where you have given express or implied consent, including for certain marketing communications and optional services.
- Contractual necessity: where processing is necessary to provide services you request or to perform a contract with you.
- Legitimate business purposes: where permitted by law and reasonable in the circumstances, such as service administration, security, fraud prevention, and internal operations.
- Legal or regulatory obligations: where processing is required to comply with applicable laws, lawful requests, or court orders.
- Protection of interests: where necessary to protect our rights, property, safety, or the rights, property, or safety of others.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:
- Service providers: hosting providers, IT support, cloud storage, analytics providers, payment processors, email delivery services, customer relationship management tools, and security vendors.
- Business partners and clients: where needed to deliver collaborative production, streaming, or event services.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants.
- Authorities and regulators: where required by law or to respond to lawful requests.
- Corporate transactions: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable legal requirements.
We require third parties that process personal information on our behalf to protect it through appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate safeguards, including contractual protections and security measures consistent with the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.
Retention periods may vary depending on the type of information and the context in which it was collected. For example:
- client and service records are retained for the duration of the business relationship and for a reasonable period afterward;
- financial and tax records are retained for the period required by applicable law;
- technical logs are retained for a limited period unless needed for security or investigative purposes;
- marketing records are retained until you withdraw consent or unsubscribe, subject to legal requirements.
When personal information is no longer required, we will securely delete, anonymize, or de-identify it, as appropriate.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain access to it.
- Rectification: to request correction of inaccurate, incomplete, or outdated information.
- Erasure: to request deletion of personal information, where permitted by law.
- Restriction: to request that we limit the use or disclosure of your personal information in certain circumstances.
- Data portability: to request a copy of certain information in a structured, commonly used format, where applicable.
- Objection: to object to certain processing activities, including some forms of direct marketing.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent for certain information or uses, we may not be able to provide some services or features to you.
You may withdraw consent for marketing communications by using the unsubscribe instructions in our messages or by contacting us directly.
10. Right to Complain
If you have concerns about how Northwave Stream Studio handles your personal information, we encourage you to contact us first so we can try to resolve the issue.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.
We will cooperate with any lawful investigation or complaint process and will take reasonable steps to address valid concerns.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include:
- access controls and role-based permissions;
- password protection and authentication measures;
- secure storage and encryption where appropriate;
- network and system monitoring;
- staff confidentiality obligations and training;
- vendor due diligence and contractual protections;
- incident response procedures.
However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Northwave Stream Studio
1201 W Hastings St, Vancouver, BC V6E 2E9, Canada
Email: [email protected]
Phone: +1 (604) 782-9468
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate means.
The revised Privacy Policy will be effective when posted unless otherwise stated. We encourage you to review this page periodically to stay informed about how Northwave Stream Studio protects your personal information.